As much as we wish that we could offer you all of your vaping supplies free of charge, we wouldn't stay in business long if we did. Below, you will find a few bits of information about our payment policies and what forms of payment we accept. As always, if you're still unsure about anything, feel free to contact us and we'll be happy to assist.
Payment is due in full at the time of order. We process all payments through an SSL-Secured connection to our payment gateway (Authorize.Net) to ensure that your precious cardholder data is highly encrypted and kept under wraps at all times. In accordance with PCI Compliance guidelines, we will never store your credit card information on our servers. Your security is very important to us and we do everything within our power to ensure that your information is never put at risk.
We accept Visa, Mastercard, Discover, and American Express card types as the form of payment.
WHY DOES MY CARD GET DECLINED?
Most decline errors are caused by mismatched billing address information. If you are receiving a decline message when you are trying to check out, please double check your billing address information to ensure it's an exact match to what your bank has on file for you. Please go through the following if you still have trouble checking out on our site due to a credit card decline message.
- Double check your Billing Address to ensure it matches what the bank has on file for you.
- Double check the CVV Code (3 digit code) from the back of your credit card to make sure it matches what you have entered.
- If you've already checked the billing address and CVV and they all match, your card may be declined for other reasons. It's best to check with your bank to find out what is causing the decline message.
- If your bank doesn't provide you with a reason for the decline, please give us a call at +1 (855) 867-3547 or email us for assistance in getting your order completed.
WHY DOES MY BANK STATEMENT SHOW MORE THAN ONE CHARGE?
If you continue to try to submit your order using the same information used when your card was declined, you will see an attempted authorization for each attempt. These charges will not go through and you should see them drop off of your statement after 24-48 hours.